Refund, Cancellation, Rescheduling & Donation Policy

This Refund, Cancellation, Rescheduling and Donation Policy ("Policy") governs all payments made to Incluva Foundation ("Incluva Foundation", "we", "our", or "us") for training programmes, educational services, technology services, website development, website management, mobile application development, custom software development, accessibility services, consultancy services, donations, and any other services offered by Incluva Foundation.

By registering for any programme, engaging any of our services, making a donation, or making any payment to Incluva Foundation, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

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1. General Policy

Incluva Foundation provides professional services, educational programmes, and customized technology solutions that require advance planning, allocation of resources, and dedicated personnel.

Accordingly, refunds, cancellations, rescheduling requests, and donation-related matters shall be governed exclusively by this Policy. All refund or cancellation requests must be submitted in writing through our official support email.

2. Website Development Services

Website development projects are customized according to the specific requirements of each client.

2.1 Cancellation Before Commencement

Where a client cancels a project before development work has commenced, Incluva Foundation may, at its sole discretion, refund the advance payment after deducting applicable administrative expenses, banking charges, payment gateway charges, and any other costs already incurred.

2.2 Cancellation After Commencement

Once development work has commenced, the advance payment shall become non-refundable. Where a project is terminated after commencement, the client shall remain liable for payment of all work completed up to the effective date of cancellation.

3. Website Management Services

Website Management Services are provided on a subscription basis.

• A client may discontinue the service by providing written notice.
• Amounts already paid for the applicable billing cycle shall not be refundable.
• The subscribed service shall continue until the expiry of the paid subscription period unless otherwise agreed in writing.

4. Mobile Application Development

Mobile application development projects are undertaken on a customized basis.

• Payments made towards completed milestones shall be non-refundable.
• Where a project is terminated before completion, the client shall remain liable for payment of all work completed up to the date of termination.
• Future unpaid milestones shall not become payable unless work on those milestones has commenced.

5. Custom Software Development

Custom software development involves planning, design, development, testing, deployment, and implementation. Accordingly:

• Advance payments shall become non-refundable upon commencement of development operations.
• Payments made towards completed milestones shall remain non-refundable.
• The client shall remain liable for payment of all work completed prior to cancellation.

6. Training Programmes

This clause applies to all paid training programmes, workshops, certification programmes, webinars, online classes, offline classes, and other educational programmes conducted by Incluva Foundation unless expressly stated otherwise.

6.1 Free Training Programmes

No registration fee is charged for programmes offered free of cost. Accordingly, no refund shall be applicable.

6.2 Cancellation Before Commencement of the Programme

Where a participant submits a written request for cancellation within seven (7) calendar days from the date of registration and prior to the scheduled commencement of the training programme, the participant shall be entitled to receive a refund of ninety percent (90%) of the total amount paid.

The remaining ten percent (10%) shall be retained towards administrative expenses, registration charges, banking charges, payment gateway charges, and other processing costs.

6.3 Refund After Commencement of the Programme

Where a participant submits a written request for cancellation after the commencement of the training programme but within the earlier of:

• the first three (3) calendar days from the commencement of the programme; or
• attendance of three (3) scheduled lectures, sessions, or classes,

the participant shall be entitled to receive a refund of seventy-five percent (75%) of the amount paid.

The remaining twenty-five percent (25%) shall be retained towards administrative expenses, instructional costs, faculty remuneration, learning resources, and programme management expenses.

6.4 No Refund

No refund shall be payable where:

• the refund request is received after the expiry of the first three (3) calendar days following commencement of the programme; or
• the participant has attended three (3) or more scheduled lectures, sessions, or classes,

whichever occurs earlier. For the purposes of this Policy, attendance shall include participation in online or offline sessions, whether conducted live or otherwise recorded as attended by Incluva Foundation.

6.5 Rescheduling of Registration

A participant may request to reschedule their enrolment to a future batch of the same or a substantially similar training programme by submitting a written request before the commencement of the programme.

Approval of such requests shall be solely at the discretion of Incluva Foundation and shall be subject to seat availability, operational feasibility, and any additional terms communicated by Incluva Foundation.

6.6 Cancellation by Incluva Foundation

If Incluva Foundation cancels a training programme before its commencement due to operational requirements, insufficient enrolments, force majeure, or any circumstance beyond its reasonable control, participants shall be entitled to either:

• a full refund of the amount paid; or
• transfer of their registration to a future batch of the same or a substantially similar programme.

7. Donations

7.1 Voluntary Contributions

All donations made to Incluva Foundation are voluntary contributions intended to support its charitable objects, programmes, and activities. Unless expressly specified otherwise, donations shall not constitute payment for any goods or services.

7.2 Non-Refundable Donations

Subject to applicable law, all donations made to Incluva Foundation shall be final and non-refundable. Donors are advised to verify the donation amount and payment details carefully before completing the transaction.

7.3 Erroneous or Duplicate Donations

Where a donor has:

• made a duplicate donation;
• donated an incorrect amount due to a genuine error; or
• experienced a technical or payment processing error,

the donor may submit a written request for review within seven (7) calendar days from the date of the transaction. Each request shall be considered individually, and Incluva Foundation reserves the right to seek reasonable documentary evidence before processing any approved refund.

7.4 Unauthorized Transactions

If a donor believes that a donation has been made without authorization due to fraud or unauthorized use of a payment instrument, the donor should immediately notify both their bank/payment provider and Incluva Foundation. Incluva Foundation shall reasonably cooperate with lawful investigations where appropriate.

7.5 Processing of Approved Donation Refunds

Where Incluva Foundation determines that a donation refund is justified, the approved amount shall ordinarily be refunded through the original mode of payment, wherever reasonably practicable. Approved refunds shall normally be processed within seven (7) to fifteen (15) business days, subject to banking and payment gateway processing timelines.

7.6 Tax Benefits

Where applicable, tax benefits arising from donations shall be governed by the provisions of the Income-tax Act, 1961, and any applicable rules, notifications, or amendments. Donors are solely responsible for determining their eligibility to claim any tax deduction. Incluva Foundation does not provide tax, legal, or financial advice in relation to donations.

7.7 Right to Refuse or Return Donations

Incluva Foundation reserves the right to refuse, decline, or return any donation that, in its reasonable opinion:

• is inconsistent with its charitable objects;
• may expose the organization to legal, regulatory, or reputational risk;
• originates from an unlawful or prohibited source; or
• cannot be accepted under applicable law.

8. Third-Party Products and Services

Payments made towards third-party products or services, including but not limited to:

• Domain registration and renewal;
• Web hosting and cloud services;
• SSL certificates; Premium themes and plugins;
• Software licences, APIs, and Email hosting;
• Payment gateway charges, Government fees, and App Store registration fees,

shall be governed by the refund policies of the respective third-party providers and shall ordinarily be non-refundable by Incluva Foundation.

9. Client Delay

Where a client delays a project by failing to provide content, approvals, credentials, feedback, or other required information, Incluva Foundation shall not be liable to issue any refund arising from such delay. Project timelines may be revised accordingly.

10. Duplicate Payments

Where Incluva Foundation receives a duplicate payment due to a technical, banking, or payment processing error, the transaction shall be verified and any eligible refund shall be processed accordingly.

11. Exceptional Circumstances

Incluva Foundation reserves the right to consider refund requests arising from exceptional circumstances on a case-by-case basis. Nothing contained in this clause shall create an obligation upon Incluva Foundation to grant a refund where none is otherwise available under this Policy or applicable law.

12. Mode of Refund

Approved refunds shall ordinarily be processed through the same payment method used for the original transaction. Where this is not reasonably practicable, Incluva Foundation may process the refund through another lawful method.

13. Refund Processing Time

Approved refunds shall normally be processed within seven (7) to fifteen (15) business days from the date of approval. Actual credit timelines may vary depending upon banks, financial institutions, payment gateways, or card issuers.

14. How to Request a Refund

All refund requests shall be submitted in writing and must include:

• Full Name, Registered Email Address, and Contact Number;
• Name of the Programme or Service;
• Invoice or Payment Reference Number;
• Date of Payment; and
• Detailed reason for the refund request.

Refund requests should be sent to: support@incluva.org

15. Modification of this Policy

Incluva Foundation reserves the right to amend, modify, or replace this Policy at any time. Any revised version shall become effective immediately upon publication on the official website unless otherwise specified.

16. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts of Bhojpur district, Bihar, India.

17. Contact & Registered Office Address